Update, the madness continues

This will be my last Charter post. At least until the next RIDICULOUS situation comes to smack us both in the ass. I cannot think or talk or write about me this anymore as it causes me to sound suspiciously like a wind-up doll, "What can we DO?" "WHAT can we DO?" "WHAT CAN WE DO?" can only be said with so many inflections.

Behold, the continued story. I called this morning to see if our faxes and bank statements and letters had indeed made it to the Central Agency for We Give Less of a Shit than You Could Even Imagine. Chic informed me that no, they had not, but she was ADDING A NOTE TO OUR ACCOUNT (this is, in fact, total bullshit. These notes disappear the next time you call. In such a way as to make you believe they were NEVER EVEN WRITTEN.) and that I should go to the local office and give them a copy of our bank statement (never mind that this all seems a little intrusive and dangerous) and it should all be taken care of. I march up to the local office where a super nice woman click, clicked and was all, "Oh, you were charged for your old apartment AND your new house. I'll just reverse the charges." It felt a little like a strange man holding out a piece of candy. I WANT the candy, I just have this odd feeling STRINGS ARE ATTACHED. I told her wow, is that all? It's all done? Really? I've been on the phone for days and never got a simple answer like that. She smiled and said yes, really and I WALKED OUT.

Oh, Hope. The cynical side of your brain really does truly feel sorry for your cute little I-believe-just-about-anything-if-you-smile side. It also thinks that side of your personality is really, really dumb. NO OFFENSE.

Bud called later today to inquire about our bill. Innocent question so as not to arouse suspicion, all, what do we owe so we may pay? We used this technique hoping girl at the local office was telling the truth and it was all over. WROOOOOOOOOONG.

Turns out we still owe two months services. But hey! Guess what? We are also OWED nearly that amount for the bills we have been paying to our OLD account. Are you still following? Because when Bud told me this I just stopped paying attention and stared miserably at my toenails in defeat. Here. Just take it. Whatever it is, you can have it, I am done. Which, I guess, is part of their evil master plan of Wear Down Customer.

So that's where the whole damn thing stands now. TECHNICALLY that credit amount should cover most of the DEBIT amount (odd that we had to point out that THEY owed US nearly as much as we owed them) and then we should all be on the same page, holding hands, singing songs about hammers and things that blow in the wind and feeling very peaceful. I do not for one minute believe it.

*Tomorrow, an angry pregnant woman calls the police from the Wal-Mart parking lot while her embarrassed friend stands by.

Comments

[sarah a]

Can't wait to hear the next story!! :)